PSBP - Scaling New Heights in OE: From SQC to SQA (31 Aug 06)
- "The importance of leadership, alignment of KPIs to key processes highlighted during presentation"
- "Good insight on the work to be put in to prepare for SQA application, key success factors and hints and tips"
Knowledge Class - KM Implementation Journey (28 Jul 06)
- "Learning experiences of organisation's KM journey; key attributes for successful KM efforts"
- "Better understanding of what KM is and insight of KM roadmap for Singapore Public Service and what templates and toolkits are available to assist the KM practitioner in implementation"
- "How KM can be implemented, usefulness, challenges and the importance of buying in of staff for it to work as learning or sharing"
PSBP - Learning Journey to SCDF: An Insight into Innovation & Service Excellence (25 Jul 06)
- "Management and staff level commitment are critical success factors to organisational excellence. Continuous improvement in service and process improvement by SCDF are evident"
- "The speaker is very passionate and it helps bring light to my hopes for the organisation. Thank you PSCOE for arranging this learning journey"
PSBP - Learning Journey to CPFB: Understanding Service Excellence (21 Jul 06)
- "Great sharing session. Appreciate CPF Board's openess and willingness to share"
- "Provided useful lessons to improve processes and framework to provide good customer service"
- "Good sharing of service practices and initiatives to make CPF more customer-centric. This site visit also helped in understanding how well they excel in service"
Knowledge Class - KM Implementation Journey: The Roadmap to Success (30 Jun 06)
- "Better understanding of what KM is and insight of KM roadmap for Singapore Public Service, and the templates and toolkits available to assist KM practitioners in implementation"
- "Understood how KM can be implemented, usefulness, challenges and the importance of buy-in of staff for it to work, as learning or sharing is the key"
- "Institutional and tacit knowledge is an important resource that needs to be tapped and recorded and managed for improved/enhanced organisational performance. KM is about people, business needs, not IT"
PSBP - Benchmarking & Its Challenges (22 Mar 06)
- "Reinforced my understanding of the benchmarking process. Information from this session will be used in my work as an assessor as well as assisting me in preparation of a Benchmarking Resource Kit for schools"
- "Acquired knowledge of benchmarking process, which could be a viable management tool to improve internal process and system"
- "Very clear presentations, well illustrated with examples"
- "Knowledgeable facilitator, able to answer questions and clarify doubts"
PSBP - Guiding Agecies Towards Innovation Excellence (17 Mar 06)
- "A good overview of the 3 stages of the Innovation Roadmap as well as practical examples"
- "Quick to share experiences gained to all related government agencies"
PSBP - BSC Diagnostics (30 Sept 05)
- "A good overview on BSC and was given examples to actual work situation. Very enlightening"
- "Better understanding of basic BSC. Good insight for the diagnostics' aspect of BSC"
- "Easily comprehend presentation of a potential 'dry' topic"
PSBP - OE Roadmap: From Jumpstart to Booast (14 Sept 05)
- "My organisation is currently working towards SQC. This is a timely development. Trainers' input of examples are very helpful and enlightening"
- "The knowledge that are practical guide/success stories for us to leverage on"
- "Understand how other organisations have progressed on the OE journey and determined priorities for my agency"
- "A good overview and tools for my organisation for SQC"
Knowledge Class - KM Strategic Consideration for KM Implementation (23 Sept 05)
- "Gained very valuable insight on implementing KM in organisations"
- "Learn where are the areas that I should take note when implementing a KM system. Knowledge sharing is very important in work and personal life"
- "Topics are very good and interesting. Many learning points for an organisation to pick up KM"
- "It gives me a better idea on how KM are used/implemented for business purposes"
Knowledge Class - Mindef I-Journey (26 May 05)
- "Gained fresh ideas about innovation and creativity. There are a number of takeaway that are relevant to my institution"
- "Reinforced various factors and shed new insight"